How can we help you?
Getting Started
- How do I activate my card?
- How do I open a Samsung Money by SoFi Account?
- What Is Samsung Money by SoFi?
- What are the benefits of the Samsung Money by SoFi Mastercard?
- What features are included with a Samsung Money by SoFi account?
- Do you offer Joint Accounts?
My Profile
- What is a Trusted Contact?
- How do I turn my alert notification on/off?
- Resetting My Password
- How do I update my personal information on my Samsung Money by SoFi cash management account?
- 2FA Help
Transaction Help
- Can I get cash back when I use my Samsung Money by SoFi card at the register?
- Why was my debit card transaction pending or declined?
- What do you mean when you say Samsung Money by SoFi has no overdraft fees?
- Are there any transaction limits?
- Do you integrate with Mint, PayPal, or Venmo?
- How do I dispute a charge on my Samsung Money by SoFi account?
Samsung Money Debit Card
- Can I get a second active card?
- How do I use the virtual card?
- How do I get the virtual card?
- Does SoFi have daily limits for how much cash I can withdraw using my Samsung Money by SoFi Debit Card?
- Can I use my chip card outside the US?
- Can I use my Samsung Money by SoFi Debit Card at locations without a chip-enabled terminal?
Statements
- Can I export my spending data to use with other budgeting tools/software?
- How do I access my Samsung Money by SoFi cash management account statements?
- When will I get my Samsung Money by SoFi cash management statement?
Deposits and Linked Accounts
- I'm having trouble linking my Samsung Money by SoFi account to my SoFi Money account, can you help?
- I set up Direct Deposit and I haven't received my money yet.
- Can I link and manage my SoFi Money account via the Samsung Pay app?
- How do I find my routing and account number so I can link my other accounts to Samsung Money by SoFi?
- Can I link a prepaid debit card?
Samsung Money by SoFi Information
- Samsung Money by SoFi Contact Information
- I earned interest with Samsung Money by SoFi. Will I get a 1099-INT tax form?
- Do you offer Mobile Check Deposit?
- Why are you offering such a high-interest rate?
- Why did my Samsung Money by SoFi interest rate go down?
- How often is the interest accrued and compounded?
Have questions about SoFi products?
Visit SoFi Help Center.
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