How can we help you?
Getting Started
- Earn $50 once you set up a qualifying direct deposit.
- What is the minimum age requirement?
- There is an issue with my credit file.
- How do I activate my card?
- How do I open a Samsung Money by SoFi Account?
- What Is Samsung Money by SoFi?
My Profile
- If I change my Samsung account (SPay) email address, will this also update my Samsung Money by SoFi email address?
- What is a Trusted Contact?
- How do I turn my alert notification on/off?
- Resetting My Password
- How do I update my personal information on my Samsung Money by SoFi cash management account?
- Two-Factor Authentication Help / Account Verification Help
Transaction Help
- Can I cancel my ACH transfer?
- Can I get cash back when I use my Samsung Money by SoFi card at the register?
- Why was my debit card transaction pending or declined?
- What do you mean when you say Samsung Money by SoFi has no overdraft fees?
- Are there any transaction limits?
- Do you integrate with Mint, Zelle, Cashapp, PayPal, or Venmo?
Samsung Money Debit Card
- Do you provide paper checks?
- How do I set up Bill Pay?
- Can I get a second active card?
- How do I use the virtual card?
- How do I get the virtual card?
- Does SoFi have daily limits for how much cash I can withdraw using my Samsung Money by SoFi Debit Card?
Statements
- Can I export my spending data to use with other budgeting tools/software?
- How do I access my Samsung Money by SoFi cash management account statements?
- When will I get my Samsung Money by SoFi cash management statement?
Deposits and Linked Accounts
- How do I add funds to my Samsung Money by SoFi account?
- How do I remove my connected bank account from Samsung Money by SoFi?
- I'm having trouble linking my Samsung Money by SoFi account to my SoFi Money account, can you help?
- I set up Direct Deposit and I haven't received my money yet.
- Can I link and manage my SoFi Money account via the Samsung Pay app?
- How do I find my routing and account number so I can link my other accounts to Samsung Money by SoFi?
Samsung Money by SoFi Information
- I got a new non-Samsung phone. Can I close my SoFi Money by Samsung account?
- Can I still use SoFi Money By Samsung account if I get a new non-Samsung phone?
- I have a question related to Samsung Money by SoFi cash back, rewards, or promotions.
- Samsung Money by SoFi Contact Information
- I earned interest with Samsung Money by SoFi. Will I get a 1099-INT tax form?
- Can I deposit checks into my Samsung Money by SoFi account?
Have questions about SoFi products?
Visit SoFi Help Center.
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