How can we help you?
Profile Maintenance
- If I change my Samsung account email address, will this also update my Samsung Money by SoFi email address?
- How do I turn my alert notification on/off?
- Resetting My Password
- How do I update my personal information on my Samsung Money by SoFi cash management account?
- Two-Factor Authentication Help / Account Verification Help
Transfers
- Can I cancel my ACH transfer?
- How can I transfer funds to Samsung Money by SoFi?
- How do I transfer money from my Samsung Money by SoFi account to my SoFi Invest account?
International Travel
- Can I use my Samsung Money by SoFi Debit Card in other countries?
- Do I need to notify Samsung/SoFi before I travel internationally?
Joint Accounts
- Applying for a Samsung Money by SoFi Account as a Secondary User
- Do you offer Joint Accounts?
- How can I tell if my joint member has been accepted or not?
- Why can't I have my own account and a second account joint with my partner?
Taxes
- I earned interest with Samsung Money by SoFi. Will I get a 1099-INT tax form?
- Can both account holders on a joint account access tax forms?
Spending
- Can I use my Samsung Money by SoFi Debit Card at locations without a chip-enabled terminal?
- How can I access my money in Samsung Money by SoFi?
Cash Deposits
- Can I make a cash deposit into my Samsung Money by SoFi account?
- How do I make a cash deposit into my Samsung Money by SoFi account at a participating retailer?
- Is there a fee for making a cash deposit?
- How long does a cash deposit take to show up in my Samsung Money by SoFi account?
- My cash deposit did not go through...can you help?
Current Promotions
- SoFi Stadium 'Quarterback Promo'
- I have a question related to Samsung Money by SoFi cash back, rewards, or promotions.
External Account Linking
- How do I add funds to my Samsung Money by SoFi account?
- How do I remove my connected bank account from Samsung Money by SoFi?
- How do I find my routing and account number so I can link my other accounts to Samsung Money by SoFi?
Eligibility
- Can I still use SoFi Money By Samsung account if I get a new non-Samsung phone?
- Who can open a Samsung Money by SoFi cash management account?
- Why does SoFi need my Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)?
Bill Pay
Account Offerings
- Can I have more than one account with Samsung Money by SoFi?
- Can I set up a Samsung Money by SoFi cash management account for my business?
General Information
- I have a Samsung Money by SoFi account, how do I log in to the SoFi website?
- I have a Samsung Money by SoFi account but have never logged into the SoFi app. How do I create a password to log in to the app?
- How do I open a Samsung Money by SoFi Account?
- What Is Samsung Money by SoFi?
- Are there any fees for having a Samsung Money by SoFi account?
Account Benefits
- What features are included with a Samsung Money by SoFi account?
- Is there Overdraft Coverage for my Samsung Money by SoFi account?
Account Maintenance
ATM Transactions
- How do I request an ATM Fee Reimbursement?
- What ATMs can I withdraw money from with my Samsung Money by SoFi Debit Card?
Interest Rate
- How do I get the highest APY?
- How do I see my current interest rate?
- Why did my Samsung Money by SoFi interest rate go down?
- How often is the interest accrued and compounded?
- Will I earn interest with my Samsung Money by SoFi account?
Transaction Help
- Can I export my spending data to use with other budgeting tools/software?
- Why was my debit card transaction pending or declined?
- Do you integrate with Mint, Zelle, Cashapp, PayPal, or Venmo?
- How do I dispute a charge on my Samsung Money by SoFi account?
Samsung Money Debit Card
- How do I activate my card?
- Can I get a second active card?
- How do I use the virtual card?
- How do I get the virtual card?
- When will I receive my Samsung Money by SoFi Debit Card?
- My Samsung Money by SoFi Debit Card has been Misplaced, Lost, or Stolen
Statements
- How do I access my Samsung Money by SoFi cash management account statements?
- When will I get my Samsung Money by SoFi cash management statement?
Samsung Money by SoFi Information
- How do I close my Samsung Money by SoFi account?
- What benefits are available at SoFi Stadium for SoFi Members?
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