To cancel or edit your bill pay:
- From the Samsung Money by SoFi homepage select, Pay Bill.
- Select the scheduled bill pay under your Recent Payees.
- Locate the option to Manage Payees on the top right of the Recent Payees.
- Choose your bill pay you want to cancel/edit from the Change or Delete Payee section.
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Edit the details you want to change, like the amount, delivery date, and/or note for the payment.
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If you need to make any changes to the recipient's details, it is best to cancel the payment and set up a new one.
Note: Cancellation requests can only be made if the amount of your bill pay has not been debited from your account.
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If you need to make any changes to the recipient's details, it is best to cancel the payment and set up a new one.
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- Review and confirm any changes to your bill pay transaction.
- Once complete, you can view confirmation of your changes under Scheduled Transactions.
Note: If the payment has been debited from your account and you would like to cancel that payment:
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For electronic payments
- The best option would be to contact the payee directly to see if they can refund the payment.
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For mailed checks
- Please contact us if it has been more than 10 business days since your account has been debited so we can issue a stop payment for you.